With over 5 years of experience in the customer service arena, Carmen is a passionate and driven professional who is committed to providing exceptional service to individuals and businesses seeking immigration law assistance.
Utilizing her Business Economics bachelor’s degree, coupled with her background in economics, has provided Carmen with a unique perspective, which underscores the importance of client satisfaction and retention. She displays excellent communication skills, and her attention to detail helps her to build strong relationships with the firm’s clients, earning their trust and loyalty. Carmen is a driving force for developing strategies to improve the firm's client service operations. Her efforts were so successful that she earned a promotion to her current role as Client Services Director.
As the Client Services Director at Murray Osorio, Carmen now oversees all aspects of the firm's client service operations. Carmen leads the Customer Service and Contracts Departments, and helps ensure that every client receives personalized attention and comprehensive support throughout the immigration process.
In her free time, Carmen enjoys singing and playing the guitar.